1. How will we find our transfer service at the airport
Once you complete your booking, you will be issued a voucher with full instructions on how to meet your driver and where he/she will be waiting for you.also our person will send you video for meeting point.
2. Does the airport transfer take us directly to our accommadation?
With private transport, the vehicle shall take you to, or pick you up as close as possible to your accommodation, taking into account the physical haracteristics of the vehicle and access to the contracted address.
Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point
3. If our flight is delayed will the transfer be waiting for us?
Yes, flight arrival times are monitored.
If you have problems collecting your luggage or clearing immigrations, please call us or the Customer Care telephone number supplied on your e-mail confirmation of booking.
In respect of flight delays, diversions, missed connections when the transport service originates from the airport, the waiting policy is:
Private hire with driver: Flight delays from original scheduled flight time of up to 3 hours are included. With Flight delays over 3 hours you must contact the Supplier to request the vehicle be kept waiting. An no additional fee is payable in advance of the transport service.
4. Should I put our flight arrival/departure times down taking on your time difference?
You should provide us with the times as shown on your flight tickets, without modifying.
All pick-up times will be calculated automatically and confirmed to you on your booking voucher.
Please check the date, time and location on your voucher or subsequent e-mail communication from us for the pickup details of your transport service. You must ensure that the arrival time at the departure airport allows you to arrive least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure tim
5. How long will the driver wait for us?
The driver will normally wait up to 60 minutes after your flight has landed before making enquiries with the airline, customs or immigration. After this procedure and if there is no sign of the passenger the driver will leave the airport.
If you are delayed in customs, immigration, baggage collection or lost luggage please call your supplier to ensure that your driver will wait. You will find your supplier details on your voucher.
6. I want to cancel my booking ,how do i proceed?
You can send email for cancellation or call us via whatsapp ,viber and normal.
If you can’t access your booking on line, because there are less than 48 hours prior to the first booked service, please call Customer Care.
7. I want to change my booking how do i proceed?
You may modify your booking at any time up to 48h prior to your arrival date, simply by sending email us.
8. Is it safe to use my credit card over the internet ?
Using your credit card to make purchases via our web site is a secure way to pay for your bookings- as safe as booking through our telephone reservations centre.
We have put a number of security steps in place to give you, the customer, total confidence when purchasing your airport transfers over Internet.
All sensitive information, including personal details as well as credit card information, is kept confidential through the use of our secure server software (SSL). This means that information can only be exchanged between you and us, and that no third party can access this data. The padlock symbol on your browser shows which pages are covered by this security system.
We do not retain live records of credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you book over the Internet).
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